OCS is flying high with contract extensions

OCS has recently announced contract extensions with two major airlines…

…BA and Virgin Atlantic. British Airways boasts the country’s second-largest fleet and passenger base. Since 2013, OCS has been entrusted by this aviation industry leader to handle its soft service needs, while providing laundry services to them for over 25 years.

The soft services partnership originated when British Airways opted to discontinue a total facilities management service provided by their previous vendor, with the aim of enhancing their services.

Following a competitive tender process, OCS secured the contract to deliver soft services such as porterage and front desk support to British Airways sites across the UK. Over the past decade, OCS has consistently been the chosen soft services provider, receiving multiple contract extensions.

The most recent extension reflects the success of the enduring relationship between OCS account holders and the British Airways team. OCS’s commitment to effective communication involves ensuring that every serviced site has a designated key stakeholder, facilitating unhindered interaction between teams and colleagues at British Airways. Collaborative efforts have been pivotal in achieving the best outcomes for both OCS and British Airways, maintaining the health of the relationship. By attentively listening to the needs of the British Airways team and implementing additional measures where feasible, OCS has delivered cost-conscious and compliant services. Embracing British Airways’ goal to achieve carbon net zero by 2050, OCS has strategically incorporated measures in its soft service provisions to minimise environmental impact. Its comprehensive approach ensures that all facets of its mission are addressed, demonstrating their dedication to sustaining a positive and eco-conscious partnership.

OCS provides laundry services to four aviation industry leaders in its 60,000 sq ft site where it supports its aviation customers in achieving its sustainability goals. OCS has made significant improvements to its laundry servicing site to boost its sustainability and provide environmentally friendly options for processing laundry. For example, OCS installed a banding machine on their site which has facilitated a 50 per cent reduction in plastic usage on BA’s headphones. Furthermore, OCS has taken extensive measures to provide an electric fleet and recover all the energy spent on heating the water used in the facility contributing to BA’s net zero targets.

“We are proud of the partnership we have built with British Airways over the years and this latest extension is just further proof of the success of our active listening and stakeholder management. We look forward to continuing the good work with British Airways over these next five years as we continue to take on the mantle of upholding their exceptional services,” said Daniel Dickson, CEO UK & Ireland, OCS.

A British Airways spokesperson added: “We have felt and seen the impact of OCS’s commitment to openness and transparency in their operations with us, resulting in consistent services across all our sites and creating good working environments for our teams. We look forward to continuing this nearly three-decade-old partnership and working with OCS to achieve greater heights in our responsibility to the environment and our people.” OCS also won a contract to continue providing laundry services to leading aviation industry giant, Virgin Atlantic.

This contract is an extension of a decade-long partnership between the OCS and Virgin Atlantic. The contract serves Virgin Atlantic’s locations primarily in Heathrow and Manchester and extends to support its Scotland site during the busy summer period. The extension acts as a testament to the strong partnership between OCS and Virgin and the quality of services delivered by the OCS team, with particular recognition for how agile and prolific the OCS team is when it comes to problem-solving.

OCS has recently announced contract extensions with two major airlines…

…BA and Virgin Atlantic. British Airways boasts the country’s second-largest fleet and passenger base. Since 2013, OCS has been entrusted by this aviation industry leader to handle its soft service needs, while providing laundry services to them for over 25 years.

The soft services partnership originated when British Airways opted to discontinue a total facilities management service provided by their previous vendor, with the aim of enhancing their services.

Following a competitive tender process, OCS secured the contract to deliver soft services such as porterage and front desk support to British Airways sites across the UK. Over the past decade, OCS has consistently been the chosen soft services provider, receiving multiple contract extensions.

The most recent extension reflects the success of the enduring relationship between OCS account holders and the British Airways team. OCS’s commitment to effective communication involves ensuring that every serviced site has a designated key stakeholder, facilitating unhindered interaction between teams and colleagues at British Airways. Collaborative efforts have been pivotal in achieving the best outcomes for both OCS and British Airways, maintaining the health of the relationship. By attentively listening to the needs of the British Airways team and implementing additional measures where feasible, OCS has delivered cost-conscious and compliant services. Embracing British Airways’ goal to achieve carbon net zero by 2050, OCS has strategically incorporated measures in its soft service provisions to minimise environmental impact. Its comprehensive approach ensures that all facets of its mission are addressed, demonstrating their dedication to sustaining a positive and eco-conscious partnership.

OCS provides laundry services to four aviation industry leaders in its 60,000 sq ft site where it supports its aviation customers in achieving its sustainability goals. OCS has made significant improvements to its laundry servicing site to boost its sustainability and provide environmentally friendly options for processing laundry. For example, OCS installed a banding machine on their site which has facilitated a 50 per cent reduction in plastic usage on BA’s headphones. Furthermore, OCS has taken extensive measures to provide an electric fleet and recover all the energy spent on heating the water used in the facility contributing to BA’s net zero targets.

“We are proud of the partnership we have built with British Airways over the years and this latest extension is just further proof of the success of our active listening and stakeholder management. We look forward to continuing the good work with British Airways over these next five years as we continue to take on the mantle of upholding their exceptional services,” said Daniel Dickson, CEO UK & Ireland, OCS.

A British Airways spokesperson added: “We have felt and seen the impact of OCS’s commitment to openness and transparency in their operations with us, resulting in consistent services across all our sites and creating good working environments for our teams. We look forward to continuing this nearly three-decade-old partnership and working with OCS to achieve greater heights in our responsibility to the environment and our people.” OCS also won a contract to continue providing laundry services to leading aviation industry giant, Virgin Atlantic.

This contract is an extension of a decade-long partnership between the OCS and Virgin Atlantic. The contract serves Virgin Atlantic’s locations primarily in Heathrow and Manchester and extends to support its Scotland site during the busy summer period. The extension acts as a testament to the strong partnership between OCS and Virgin and the quality of services delivered by the OCS team, with particular recognition for how agile and prolific the OCS team is when it comes to problem-solving.

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