Miele prioritises servicing for the care community

At this highly unusual time, Miele’s service team is focused on providing the vital support to its most vulnerable customers’ needs to enable them to keep operating.

Its extensive network of service engineers is working around the clock to maintain and service essential customer machines onsite and keep the care community, amongst other sectors, operating effectively.

Customers need to be confident that their professional laundry equipment, dishwashers and washer disinfectors, that are in the frontline when it comes to tackling the spread of infection, will remain functional throughout the current COVID-19 crisis. During normal conditions, when problems occur for frontline customers in the care profession, they’re assured that there is always someone to call at Miele to get their machine fully functioning with as little downtime as possible. During the COVID-19 crisis it is even more vital that washing machines and dishwashers are operational 24/7 to provide customers with the best chance of fighting the spread of infection.

Having a supplier that can respond quickly to emergency breakdowns gives managers peace of mind that laundry will not be piling up in laundry areas and that soiled and infectious linen will not be left for longer than is necessary. Miele is ensuring that service calls received from high risk customer groups with essential equipment are prioritised accordingly.  This detailed protocol was set out at the start of the COVID-19 crisis and was designed with one clear objective; to ensure the safety of customers, partners and employees.

“Obviously not every breakdown is an emergency but in a care home that has a very limited laundry capacity or where the customer is an NHS hospital then these instances are treated as a critical priority. Between Miele and our network of partners, we have over 200 engineers covering the entire UK. We’re able to visit our customers typically the next day and have a first time fix rate of over 91 per cent. We’re extremely proud that our extensive network of engineers are working tirelessly to ensure that all of our customers in high risk settings are looked after during this highly stressful and unusual time including adhering to any necessary procedures around PPE and social distancing,” comments Paul Parker, head of service at Miele Professional.

At this highly unusual time, Miele’s service team is focused on providing the vital support to its most vulnerable customers’ needs to enable them to keep operating.

Its extensive network of service engineers is working around the clock to maintain and service essential customer machines onsite and keep the care community, amongst other sectors, operating effectively.

Customers need to be confident that their professional laundry equipment, dishwashers and washer disinfectors, that are in the frontline when it comes to tackling the spread of infection, will remain functional throughout the current COVID-19 crisis. During normal conditions, when problems occur for frontline customers in the care profession, they’re assured that there is always someone to call at Miele to get their machine fully functioning with as little downtime as possible. During the COVID-19 crisis it is even more vital that washing machines and dishwashers are operational 24/7 to provide customers with the best chance of fighting the spread of infection.

Having a supplier that can respond quickly to emergency breakdowns gives managers peace of mind that laundry will not be piling up in laundry areas and that soiled and infectious linen will not be left for longer than is necessary. Miele is ensuring that service calls received from high risk customer groups with essential equipment are prioritised accordingly.  This detailed protocol was set out at the start of the COVID-19 crisis and was designed with one clear objective; to ensure the safety of customers, partners and employees.

“Obviously not every breakdown is an emergency but in a care home that has a very limited laundry capacity or where the customer is an NHS hospital then these instances are treated as a critical priority. Between Miele and our network of partners, we have over 200 engineers covering the entire UK. We’re able to visit our customers typically the next day and have a first time fix rate of over 91 per cent. We’re extremely proud that our extensive network of engineers are working tirelessly to ensure that all of our customers in high risk settings are looked after during this highly stressful and unusual time including adhering to any necessary procedures around PPE and social distancing,” comments Paul Parker, head of service at Miele Professional.

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