“ It makes procedures comprehensible, simplifies processes and helps the company to organise the workflow – we are talking about ERP (enterprise resource planning) software,” says SoCom’s sales director, Michael Wieser.
“If innovative app solutions are added, the package is complete. Data available in real time, from anywhere and at any time thanks to the digital companions: then we are talking about end-to-end digitisation.” It is also becoming increasingly important for medium-sized and smaller companies in the textile care industry to stay up to date and not to let themselves get left behind, says Wieser. “The introduction of an ERP software can help. And especially for industry-specific tasks, such as those encountered on a daily basis in the textile care industry, software tailored precisely to the needs of a modern textile service provider is the tool of choice.” This is exactly what the industry specialist SoCom has been developing for more than 25 years now, and accompanies its customers on the way to a modern and well-organised laundry.
Nowadays, processes must run optimally, be perfectly coordinated and deviations must be identified quickly. To achieve this, processes and data must be transparent.
“In the future, modern and futureproof production and logistics concepts will require a large amount of information, about the laundry item itself, the current product status, product quality and process progress. In consequence this means transparency in the entire operation. This is exactly what our software helps our customers to achieve,” says Wieser. “TIKOS, as a complete solution for laundry service providers, covers the entire production process of a laundry. As an industry specialist, we know the special challenges from working with our customers and can provide fast and competent help in the event of new requirements.” The process design begins with the customer. Thanks to innovative app solutions such as the SoCom app texScan, mobile inventory can be carried out within seconds via smartphone directly at the customer’s premises. With this app, the customer can scan his inventory or other movements himself.
With the app solution texOrder, orders or inventories can be made directly at the wards of hospitals, nursing homes or hotels by the customer himself. The application requires no special training. Information is transmitted directly and is also available offline. Wieser adds: “The texRoute app is available exactly tailored to the logistics needs of a laundry. With this app, mobile route management as well as container management can be organised comprehensively and profitably. “Forgotten or incorrectly loaded containers, which can ruin the entire profit of a tour, no longer occur. The topic of container shrinkage is also a thing of the past because, as with parcel delivery, the customer’s signature can be obtained for the container delivery for each customer.”
Live tracking is possible via a web portal – the current delivery status, set-up times, travel times and dwell times at the customer’s premises can be viewed at the touch of a button. And further more: the customer is informed via email even before the driver arrives. This means that the customer can prepare everything right away – the right containers with the right laundry items to the right pick-up location, thus reducing loading times. Because time saves money.
The texEasyPick app offers support in the field of picking. Orders can be picked easily and completely paperless, the stock is adjusted automatically. Production managers can see the live status of all open pickings at any time and change the prioritisation of individual pickings immediately. Due to the direct interaction of the individual app solutions, the additional container and parking space information stored in texEasyPick can be transmitted to the driver and displayed via texRoute app. While all the above mentioned apps are designed for special applications, the texUniScan app covers different fields of application. All barcodes or QR-Codes are captured by a smartphone or tablet camera or external scanner and transmitted directly to the TIKOS database.
“What the app captures and reports back in a processed form is decided by our customers – according to the operational requirements,” explains Wieser. Therefore the range of application of the texUniScan app is enormously comprehensive and absolutely flexible. Expensive PC-workstations are no longer necessary and smaller processes especially can be controlled directly in the production by the customer himself thanks to digital companions.